Company History

We have been providing service to the Central Texas Area since 1981.  The company started as a local provider of Terminal service for IBM terminals.  Terminal Maintenance Service (TMS).

Don Grammer started the company to provide a higher level of service to his customers than what was being provided at that time.  The company was able to add services to it's growing list of customers from 1981 to 1984.  In 1984 many TMS customers wanted to allow TMS to provide complete coverage to their computer room.  This included mainframes, controllers, printers, terminals and tape units.  

Don Grammer, hired the competition from Sorbus and added many management and technical people to the staff including David Campbell, Michael Chicoine, Bill Dillow, Art Mudge, and many others.

This core group grew the TMS service business in Austin and San Antonio until 1989.  

In 1990 many TMS customers wanted mainframe service on their pc networks.  TMS hired Bart Childers to help implement, sell, design and direct the service effort to the network market.

All technicians were cross-trained to provide mainframe and network support.  At this time there was a great need for experts in the mainframe to network connectivity area.  TMS became a leader in supporting and installing 5250 and 3270 Gateways.

In the mid 1990's TMS partnered with many software companies and became the hardware expert installation team for many software groups.  Our staff would install a pc network anywhere in the country.  

In 1997 TMS purchased a software partner and moved them into the TMS facility that was located at 15329 Tradesman Drive.  

SoftEarth was formed to develop new leading edge software with Paul Criswell, Dogan Perese and Bart Childers at the helm.  Many software packages were developed and delivered in the area's of Medical Billing, and Funeral Management services.  

Now all three partners have their own companies providing services to separate clients.

TMS provides infrastructure support to many customers in San Antonio and the surrounding area.  TMS continues to add customers to it's growing list of satisfied customers.  

We have a technical staff that has experience.  They are certified in all of the areas that we provide service.  We respond to service calls quickly.  We show up on time.  We follow up.  We call back.  

We do all of the things that other businesses have to do to keep their customers.  

Some times it appears that companies in the computer business think they are immune to the basic principles of good business.  

We take pride in the fact that we provide top notch customer service.  You can feel good about referring your best friend to our company, we will make you look good.  So give us a call we are waiting.

Staff:

Many of our staff are Microsoft Certified Professionals (MCP/MCSE) and/or Novell Certified Engineers and/or Administrators (CNE/CNA)

Our technicians are certified on Dell PC's and Servers

All of our technicians are certified on PC's and Servers

All of our technicians are A+ Certified, our technicians are certified on Citrix.  We are a Gateway Service Authorized.

 

Coverage:

Texas

Services:

Maintenance provided to our clients by contract

Network consulting and diagnostics

Cisco Systems and 3Com to provide complete service of their respective products

Special Expertise:

CiscoPro Sales and Service certification for routers and networking products

CoreBuilder certification for switched networking from 3Com

Corporate Intra / Internet Development

Systems Integration

Printer Repair